Introduction

Welcome to ZYNEXTEK. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://zynextek.com) and use our services. This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the collection and use of information in accordance with this policy.

This document should be read in conjunction with our:

• Terms of Service

• Acceptable Use Policy

If you have any questions about our privacy practices, please contact us at privacy@zynextek.com.

1. Data Controller Information

• Trade Name: ZYNEXTEK

• Legal Entity: ZYNEXTEK Ltd.

• Registration Number: 16672363

• Registered Address:Office 14175, 182–184 High Street North, East Ham, London, E6 2JA, UK

• Email: privacy@zynextek.com

• Data Protection Officer: dpo@zynextek.com

2. Information We Collect

2.1 Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

• Technical Data: IP address, browser type, operating system, device details, language preferences.

• Usage Data: Time of visit, pages visited, features used, navigation paths, duration of visit.

• Location Data: Approximate location based on IP.

2.2 Information You Provide Voluntarily

• Account Creation: Full name, email, address, country, phone number, company name, username, password.

• Purchases: Billing details, payment method (processed via third-party), transaction history.

• Communication: Emails, support tickets, chat transcripts, survey responses.

• Service Usage: Server configuration, preferences, technical support requests.

2.3 Third-Party Sources

We may collect data from fraud prevention services, payment processors, and security databases.

2.4 Sensitive Data

We do not intentionally collect sensitive data (religion, politics, health, etc.) unless required by law.

3. Legal Basis for Processing

• Contract Performance: To provide hosting services.

• Legitimate Interests: Improve services, prevent fraud, marketing (with opt-out).

• Legal Obligations: Compliance with tax, legal, and regulatory requirements.

• Consent: For marketing, cookies, and optional features.

• Vital Interests: To protect life or safety in rare cases.

4. How We Use Your Information

• Provide and maintain VPS hosting.

• Process payments and manage accounts.

• Send billing, security, and technical updates.

• Improve our services and conduct analytics.

• Prevent fraud, ensure compliance, and protect rights.

5. Cookies and Tracking

• Essential Cookies: For login and account functionality.

• Analytics Cookies: Google Analytics, performance monitoring.

• Functional Cookies: Save user preferences.

• Marketing Cookies: With consent, for remarketing and promotions.

You can manage cookies via your browser or our consent banner.

6. Data Sharing and Disclosure

We may share your data with:

• Service Providers: Data centers, payment processors (Stripe, PayPal, Cryptomus), security services.

• Business Support: Lawyers, accountants, auditors.

• Law Enforcement: If required by law.

• Business Transfers: In case of acquisition or restructuring.

We never sell your data to third parties.

7. International Data Transfers

Data may be transferred globally, with safeguards such as Standard Contractual Clauses (SCCs) and adequacy decisions.

8. Data Security

• TLS/SSL encryption.

• Firewalls and intrusion detection.

• Staff confidentiality and access control.

• Breach notifications within 72 hours.

9. Data Retention

• Active accounts: Duration of service + legal retention periods.

• Billing records: 7 years.

• Support communications: 2 years.

• Backups and logs: Limited retention.

• Data deleted or anonymized after retention expires.

10. Your Rights (GDPR & Global Privacy Laws)

• Access your data.

• Rectify inaccurate data.

• Erase data (“Right to be Forgotten”).

• Restrict processing.

• Data portability.

• Object to processing or marketing.

• Withdraw consent.

• File a complaint with a supervisory authority.

Contact: privacy@zynextek.com

11. Children’s Privacy

Our services are not intended for anyone under 16. We do not knowingly collect children’s data.

12. Payment Processing

• Payments handled securely by Stripe, PayPal, Cryptomus.

• We do not store full credit card numbers.

• Payment data may be used for fraud prevention.

13. Third-Party Links

Our website may link to third parties. We are not responsible for their policies.

14. Policy Updates

We may update this Privacy Policy at any time. The “Last Updated” date will reflect the latest revision. Continued use of our services means acceptance of the updated policy.

This website is operated by Zynextek LTD, United Kingdom.

Registration Number:16672363

Registered Address:
Office 14175
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom